1.1 The Client appoints RISK RECOVERIES to act as its duly authorised agent by completing any debt instruction form in accordance with the terms and conditions set out below.

• 2.1 The Client acknowledges that the Client has read, and understood these terms and conditions and by instructing Risk Recoveries agrees to be bound by the terms and conditions of this agreement.

• 2.2 These terms may be amended from time to time and any applicable terms shall be in force as and when they are detailed on the Risk Recoveries website and all debt instructions submitted from that date shall be at those new terms and conditions. Risk Recoveries shall not be under any obligation to advise its clients when such changes take place but will endeavour to do so where reasonably possible.

• 2.3 Reference to any party shall include reference where applicable to its heirs, successors in title, executors, administrator, receiver or liquidator.

• 3.1 RISK RECOVERIES will act upon instructions received from the Client to provide debt recovery, account collections and associated services and to provide credit information (subject always to the provisions of the Privacy Act 1993).

• 3.2 Risk Recoveries accepts no liability for any errors or omissions that may occur as a result of using third party software or applications.

• 3.3 RISK RECOVERIES may instruct such persons or agents as it deems necessary or appropriate to assist in the recovery and securing of debts or accounts and the provision of credit information.

• 3.4 RISK RECOVERIES shall not agree to compromise, secure, or settle any debt/account for less than the instructed outstanding balance in relation to that debt/account without the Client’s authority, provided however that where circumstances in RISK RECOVERIES view necessitate immediate acceptance of an offer to compromise, secure or settle a debt/account, RISK RECOVERIES may at its discretion accept a compromise, security or settlement which it considers to be reasonable in all the circumstances.

• 3.5 All monies collected on behalf of the Client shall be forwarded to the clients designated account or be held in RISK RECOVERIES Trust Account and RISK RECOVERIES will account to the Client on a twice monthly basis including any legally recoverable commissionable costs awarded and paid to RISK RECOVERIES.

• 3.6 RISK RECOVERIES may deduct or offset from such funds any monies owed by the Client to RISK RECOVERIES prior to forwarding the funds to the Client.

• 3.7 RISK RECOVERIES shall be entitled to contact any debtor/customer direct at any time (even after the Client has withdrawn instructions from RISK RECOVERIES or this agreement has been terminated) where RISK RECOVERIES believes that such contact is legally or reasonably required in the circumstances.

• 3.8 RISK RECOVERIES reserves the right to cease action on any debt or debtors at any time and further reserves the right to cease to act as agent for the clients at any time by providing notice in writing.

• 4.1 The Client will submit instructions as required by and to RISK RECOVERIES in respect of any debtor or accounts ledgers or debts or accounts to be collected, provided that RISK RECOVERIES, in its discretion, may accept verbal instructions or other instructions from the Client, in which case the Client will confirm such instructions in writing (email) at the earliest opportunity.

• 4.2 The Client will pay RISK RECOVERIES commission on any commissionable sum, at the rate of 18% flat or as agreed with the client in writing.

• 4.3 Should the client accept as full and final payment a lesser sum than that originally instructed then the commission rate shall be calculated and apply to that lesser amount

• 4.4 The Client will pay all RISK RECOVERIES invoices within 14 days of the date of invoice, unless alternative payment terms have been mutually agreed and recorded in writing.

• 4.5 The Client shall be liable to Risk Recoveries for all costs incurred by Risk recoveries in collecting or attempting to collect overdue amounts due to it by the client including but not limited to debt collection fees and costs of any kind inclusive of legal costs on a solicitor -client basis

• 4.6 Interest at the rate of 1.5% per month compounding monthly shall be payable by the Client on any amount overdue by the Client to RISK RECOVERIES.

• 4.7 The Client agrees that once instructed Risk Recoveries is acting for the client exclusively and shall not negotiate or accept a lesser amount than the total debt amount instructed to Risk Recoveries. Should the client be in breach of this clause Risk Recoveries shall be entitled to charge commission as if the debt has been fully paid?

• 4.8 Where payment is made direct to the Client by a debtor/customer or any other party, the Client shall immediately notify RISK RECOVERIES as required under The Privacy Act 1993

• 4.9 Where the Client has online access to Risk Recoveries client files and database system the Client accepts total liability and responsibility for all letters and actions generated in the name of RISK RECOVERIES and acknowledges that the indemnities in clauses 6.1 and 6.2 extend to and cover all acts and procedures undertaken in Risk Recoveries name by the Client pursuant to its Online operation of Risk Recoveries system or as a result of information downloaded by the Client.

• 4.10 Should a client fail to cash any cheque or payment sent to it within 180 days from the date of issue the Client authorises Risk Recoveries to cancel such payment and transfer such funds from its trust account and retain those proceeds.

• 5.1 The Client shall provide RISK RECOVERIES with all relevant information, materials and documentation concerning any debt/account and parties responsible for that debt/account.

• 5.2 TheClient covenants that all details relating to any debt instruction are true and correct and shall not be misleading or malicious in any manner and include all information relevant to the debt.

• 5.3 The Client shall keep up to date all information relating to debts or accounts being recovered or secured or credit information being obtained, and shall inform RISK RECOVERIES forthwith of any payments, changes to information, materials or documentation coming to the Client’s attention at any time.

• 5.4 RISK RECOVERIES shall not be liable to the Client for any loss, damage, liability, costs or claim whatsoever arising in connection with this agreement or in connection with any information, materials or documentation supplied to RISK RECOVERIES by the Client.

• 5.5 Where an interest factor is claimed with the debt/account instruction it is the client’s responsibility to provide RISK RECOVERIES with the complete interest calculated amount in that instruction and RISK RECOVERIES shall not be liable for any variation in the calculation/s.

• 5.6 We request information from the user when registering for our services. At that time a user must provide contact information (like email address, name, phone number and address) This information is used to help keep you informed on our marketing, billing and to act on a clients instructions.By completing this information you agree for Risk Recoveries to contact the user to provide the related information to the user.Change this clause to now read like this in the DEBTACTION agreement

• 6.1 The Client agrees to indemnify RISK RECOVERIES against all actions, liabilities, charges, demands, expenses, losses, damage, claims or costs incurred by RISK RECOVERIES arising out of any act or omission of RISK RECOVERIES or any such claim arising out of the contents of any information supplied by or to the Client.

• 6.2 The Client agrees to indemnify RISK RECOVERIES against, and is liable to RISK RECOVERIES for, any liability, loss, damage, expense or costs arising from the breach or non-observance by the Client of any term or condition of this agreement.

• 7.1 The Client will use any information supplied to it by RISK RECOVERIES as an aid only in determining whether to proceed against any person, corporation or organisation and generally as an aid to the Client’s business and for no other purpose. Subject to the provisions of the Privacy Act 1993 the Client will hold such information in strict confidence and shall not disclose it to the subject persons, corporations or organisations.

• 7.2 RISK RECOVERIES does not in any case warrant the correctness of any information supplied by it to the Client and shall not be liable to the Client in any way arising from the supply of any information to the Client.

• 8.1 Prior to instructing RISK RECOVERIES in relation to an individual, the Client shall obtain authority from that individual to obtain credit information about that individual and shall obtain from that individual the further authority for the Client to instruct and appoint RISK RECOVERIES as agent of the Client for the purposes of an information privacy request pursuant to that Act. The Client for itself and as conduit for the individual concerned further authorises RISK RECOVERIES to disclose to any third party any information gathered concerning such individual pursuant to the Privacy Act 1993.

• 8.2 Unless the Client otherwise advises RISK RECOVERIES in writing at the time of the request, the fact of requesting RISK RECOVERIES to obtain credit information about an individual shall constitute confirmation and certification by the Client to RISK RECOVERIES that the Client has obtained the requisite authorities from that individual in accordance with the Privacy Act.

• 8.3 The Client hereby irrevocably authorises any person, corporation or organisation to provide RISK RECOVERIES with such information as RISK RECOVERIES may require in response to the Client’s credit related enquiries. The Client further irrevocably authorises RISK RECOVERIES to furnish to any third party details of such credit and any subsequent dealings that the Client may have with RISK RECOVERIES.

• 8.4 The Client further authorises RISK RECOVERIES to contact it in relation to any other matter that might arise in the future.

9.1 This agreement may be terminated by 30 days prior written notice by either party to the other party.

In this agreement, unless the context otherwise requires, the following definitions shall apply: “Commissionable Sum” means any amount received by any of the methods specified in paragraphs (a), (b) or (c) of the definition of “settlement” below by way of offset, reduction, payment in full, or settlement of a debt. “Outstanding Balance” in relation to any debt/account means the total amount of the debt/account (including interest accrued) at the date at which the debt/account is passed to RISK RECOVERIES by the Client pursuant to this agreement, or such lesser sum as remains outstanding where the debt/account has been reduced by any of the methods specified in paragraphs (a), (b) or (c) in the definition of “settlement” below, or such greater sum following addition of interest or costs. “Settlement” means the aggregate of:

• (a) Any payment inclusive costs or interest made by the debtor/customer or any other party by any means in settlement or reduction of a debt/account for a period of six (6) months from RISK RECOVERIES ceasing action on any file.

• (b) Where the Client agrees to credit the debtor/customer for any amount in settlement or reduction of a debt from goods or property sold, exchanged or other like method of sale that results in a credit to that account the total amount of that credit.

• (c)Where the Client and the debtor/customer or any other party agree to a settlement or reduction by way of a contra agreement, the amount of that contra shall be deemed a commissionable sum.